Hello!

I was wondering if anyone else has had this problem on their Windows computers. I just got my Artist 12 Pro a few days ago and was excited to finally use it. I installed the latest drivers available from the Downloads section and that went fine, but once I plugged in the black USB cable, my computer wouldn't recognize the device. I tried all USB ports on my computer and they all came up as Unrecognized Device. The screen worked fine and immediately showed an extended display.

I tested this both on a Windows 7 computer and a Windows 10 laptop with the same results. I have tried reinstalling drivers and restarting countless times, I even used a different USB cable to no avail. Is this a problem with my computer and laptop, the cable, or the Artist 12 Pro itself? If someone can tell me of a proper fix or where to properly inquire about this, please let me know! Thank you!



GMI